Shipping & Delivery Policy

Shipping & Delivery Policy

This policy outlines how SMA Pharmaceuticals handles the distribution and shipping of pharmaceutical products.

1. Distribution Model

SMA Pharmaceuticals primarily operates through a B2B (Business-to-Business) distribution model. Our products are distributed through:

• Authorized distributors and stockists
• Wholesale pharmaceutical dealers
• Hospital and clinic supply chains
• Retail pharmacy networks

2. Order Processing

• Orders are processed within 1-3 business days upon confirmation
• Bulk orders may require additional processing time
• Order confirmation will be sent via email or WhatsApp

3. Shipping & Delivery

• Standard delivery: 5-7 business days (depending on location)
• Express delivery: 2-3 business days (available for select regions)
• Shipping charges vary based on order volume and delivery location
• Free shipping may apply for orders above a certain value (contact for details)

4. Cold Chain Products

Certain products that require temperature-controlled shipping will be shipped in specialized packaging to maintain product integrity. Additional charges may apply.

5. Packaging

All pharmaceutical products are packaged in compliance with regulatory requirements to ensure safety, integrity, and proper labeling during transit.

6. Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor delivery status.

7. Delivery Issues

If you experience any delivery issues such as delayed, damaged, or missing shipments, please contact us within 48 hours of the expected delivery date.

8. Service Areas

We currently serve customers across India. International shipping may be available for select products — please contact us for details.

9. Contact